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Starlink Frequently Asked Questions (FAQ)
Here is a list of questions that people commonly ask, and feel free to contact us to ask your own, and we will be more than happy to add it to this list.
Question: How do I get Starlink installed professionally if I am not in a major city?
Answer: Bigfoot PC LLC specializes in rural and off-grid Starlink installations. We serve remote locations within a 150-mile radius of our certified technician hubs, ensuring that even the most isolated properties get professional-grade mounting and high-speed connectivity.
Question: What is the difference between Starlink Gen 2 and Gen 3 hardware for professional installs?
Answer: Gen 3 hardware features a kickstand design and improved Wi-Fi 6 technology, whereas Gen 2 utilizes an actuated (motorized) dish. Bigfoot PC LLC provides custom mounting solutions for both, including specialized adapters for Gen 3 to ensure stability in high-wind or heavy-snow environments.
Question: What is the difference between the Starlink 'Lite' residential plan, and the Starlink Standard residential plan?
Answer: The difference is speed and bandwidth. The average speed that a user is pulling when first setup on the ‘lite’ plan is around 200 mbps, and the standard plan is 400 mbps. Bandwidth is basically how well your network can handle multiple devices, so a lower bandwidth plan such as the lite plan would slow down your speeds with the more devices connected to the network. So an individual person could use the ‘lite’ plan without very many problems, but a large family would need the Standard plan because their network would slow down so much with multiple devices connected to it that it would be nearly unsusable.
Question: Why isn't my Starlink Mini working well in my RV? Isn't it supposed to be fast?
Answer: This is a common misconception about the Starlink mini versus the standard Starlink equipment on mobile applications like RV’s. The mini is great for a truck driver or something like that because it typically only needs a small radius of connectivity and typically only one or two devices to supply the network to, but not so great for campers and RV’s because of the way that the mini is designed and the hardware inside of the equipment. For a wider area of connectivity, and more devices connected to it, you would want something with a stronger signal, and wider range, which is what the standard dish and equipment would provide.
Question: Does Starlink let you choose your wifi network names? I want to use the same names.
Answer: Yes, when you initially plug in the router, before even installing the dish, that is one of the first things that you do. You will use the Starlink app to make the SSID be anything you want it to be, as well as the password. If you have an installer setting it up for you, that is one of the first things that he will ask you, before you can continue the installation, so that you can stay connected to it while you mount the dish and use the app to aim it.
Question: Is it better to run the Starlink Mini on a car lighter power cord, or use a plug-in in conjunction with an AC/DC adapter?
Answer: I’ve heard from experts on this argue both ways. Some people argue that you need to have a dedicated AC/DC converter to plug the AC Cable for the Starlink Mini into, which would need to be rated for at least 30 VAC, which would then be converted from AC into the proper DC Voltage and Ameprage. On the other hand, a properly fitted car lighter plug designed specifically for this could work well beacuse it doesn’t have to convert it as long as it creates a good seal when plugged in, because the slightest bump or vibration could cause even a slightly loose connection to drop voltage and cause the Mini to reboot or even possibly factory reset after having it happen several times. That is actually one of the ways to purposely reboot the standard router.
Question: Do I need a router if I am using the Starlink Mini Dish?
Answer: If your using the mini, then it acts as both a satellite reciever and a router but it doesn’t have a very wide broadcast area, and won’t handle a lot of devices connected to it at once. If your using a standard Starlink dish, then you would need to have either a seperate router, or better yet, a MESH router which is designed for mobile vehicles like RV’s.
